Frequently Asked Questions
Everything you need to know about finding your dream dress.
How long does shipping take for formal wear?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those last-minute event needs.
What is your return policy for evening gowns?
We accept returns on unworn dresses with original tags attached within 14 days of delivery. Please note that certain clearance items are marked as final sale.
How do I ensure I order the correct size?
Each designer has a unique fit. We provide a specific size chart on every product page. We recommend measuring your bust, waist, and hips and comparing them to the chart before ordering.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
Can I change or cancel my order after it is placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our customer service team.
Are the colors of the dresses accurate in the photos?
We strive to display the colors as accurately as possible; however, due to different monitor settings and professional studio lighting, slight variations may occur.